FAQ

  1. How can you obtain access to the NRL?
  2. What about charges?
  3. Can I buy books from the NRL collections?
  4. How fast is your ILL delivery?
  5. I borrowed a book from you via a local library, can I renew it online?
  6. I want an article from your collection, so how do I get it?
  7. Do you loan anything from your collection?
  8. Can I obtain single issues of periodicals through the Interlibrary Loan system?
  9. Why is your database such a mess? I checked the availability of a magazine and thought I had found what I was looking for. At first the magazine seemed available, but then a list popped up saying that I could borrow only some of that year’s numbers. Which of these is true?
  10. What is Universal Borrowing?
  11. Do you have collections of newspapers?
  12. I tried to find books on certain subjects in your database. I was unable to find them, why?
  13. You are donated a publication that you already have in your collections, what do you do?
  14. A patron of ours needs a long-term loan for research work. Do you have, for instance, 12-month loan periods?

Q: How can you obtain access to the NRL?
A: You can obtain a library card and borrowing rights by sending an e-mail to our ILL department. WE ONLY ACCEPT LIBRARIES AS OUR CUSTOMERS, NOT PRIVATE INDIVIDUALS!

Q: What about charges?
A: All our services are free of charge.

Q: Can I buy books from the NRL collections?
A: That's not possible. What we have, we try to keep.

Q: How fast is your ILL delivery?
A: The interlending service is fast and efficient, max. 24 hours.

Q: I borrowed a book from you via a local library, can I renew it online?
A: No. The loan is on your local library card, so only the librarian can renew it online. You can renew material by phoning ILL services (+358 294 117 680) or by sending an e-mail to the following address: ill.varasto[at]varastokirjasto.fi.

Q: I want an article from your collection, so how do I get it?
A: We send the article to your local library by e-mail in PDF format. Delivery is free of charge.

Q: Do you loan anything from your collection?
A: Everything that is found in our database (with the exception of the latest printed versions of e-journals or magazines in the ACM digital library).

Q: Can I obtain single issues of periodicals through the Interlibrary Loan system?
A: Yes. However, some periodicals are found only in bound annual volumes in which case we send you the whole volume.

Q: Why is your database such a mess? I checked the availability of a magazine and thought I had found what I was looking for. At first the magazine seemed available, but then a list popped up saying that I could borrow only some of that year’s numbers. Which of these is true?
A: You should rely on the information that pops up first (Summary Holdings:). The lists that (may) follow are remnants of the old database. Take no notice, we are getting rid of them.

Q: What is Universal Borrowing?
A: Universal Borrowing (UB) is a feature of the Voyager library system, which allows you to borrow books not only from your local library but other libraries as well. Not all libraries are included in the Voyager system. Log in to the web page of your local library and you’ll find out whether it provides UB.

Q: Do you have collections of newspapers?
A: No.

Q: I tried to find books on certain subjects in your database. I was unable to find them, why?
A: Our cataloguing is minimal, with no classification. You might try to search according to the title - enter the whole title or the first word(s) of it.

Q: You are donated a publication that you already have in your collections, what do you do?
A: We either discard it for paper recycling or put it in our collection of extra copies. In the latter case, it finally ends up in a library that does not have the publication.

Q: A patron of ours needs a long-term loan for research work. Do you have, for instance, 12-month loan periods?
A: The loan period for registered individual borrowers is always four weeks. Materials may be renewed 10 times at most, provided that no one else has placed a reserve on that material.